ECG Resolves Electricity Credit Vending Challenges
The Electricity Company of Ghana (ECG) has announced that credit vending challenges customers experienced over the weekend due to a system failure has now been resolved. For nearly four days ECG payment platforms were offline, which forced many frustrated customers to join long queues. But the Management of the Electricity
Company of Ghana says it has restored its systems back to normalcy. In an interview on Wednesday, the Public Relations Officer for Accra West Region confirmed that the vending challenges have been addressed. Mr. Fred Baimbill-Johnson explained that the technical team over the weekend noticed a challenge in the vending system
which also prompted them to turn it off to prevent the problem from escalating. Thankfully now, the problem has been resolved and I hope that we do not go back to such a situation again, he said. When asked if the ECG system was comprised by the challenge, he replied in the negative. No it was not compromised, not from the
information I have, he said. In terms of e-cash, Baimbill-Johnson stated that the app has been operational and that customers are using it. According to him, a new interface has been introduced to run the application, and it is currently in pilot testing, so as and when anyone has any issue and they report, we take it on board and then effect and changes.